I can help out, but please post the url of the video (or challenge url if that's where this is), and if a video then the timestamp.
If it's a slide, similarly, its url and slide page.
That'll provide me with some context. I can then replicate, and check into this further, and see if there's a workaround, or some discrepancy between what we're doing and what the video/slide/challenge intended. Thanks!